Urban Commercial Assist

By getting your motor insurance through us, you also get access to Urban Assist, a unique programme that gives you advice and assistance should you be involved in a car accident.

Our Urban Commercial Assist Programme provides you with a 24-hour service, so you’ll always have help when you need it most. Limited to vehicles below 3500kgs

  • We’ll arrange for the closest service provider to tow your insured vehicle to an Urban preferred place of repair (or the nearest place of safekeeping), anywhere in South Africa.
  • We’ll sort out transport for your driver and the passengers of any insured vehicles.
  • We’ll give you access to telephonic legal advice, so your interests are always protected.
  • We’ll even arrange for medical evacuation if required (although the cost will be for your account).
  • We’ll provide a message relay service, notifying family or loved ones of the situation and keeping them informed.

Our Roadside Assistance programme gives you the following:

  • Mechanical or electrical breakdown towing to the nearest repairer or place of safety
  • Vehicle locksmith or flat tyre assistance
  • Free emergency delivery of fuel (delivery cost only)

If you’re ever in a situation where you need roadside assistance, it’s good to know there’s help at your fingertips.