We’re fully FAIS accredited, so you know that you’re in good hands when it comes to buying insurance through us. But what does being FAIS accredited really mean? It’s a good idea to know more about the FAIS Act and how it can help you.

What is the FAIS Act?

FAIS stands for “Financial Advisory & Intermediary Services”. The FAIS Act was established to regulate the giving of advice and the provision of intermediary services. Overall, the act helps ensure that you are dealt with responsibly and professionally at all times.

How does it protect me?

FAIS imposes responsibility by requiring us to evaluate your financial needs first before providing appropriate advice. Dealing with a FAIS compliant company ultimately means that you can make informed decisions that are best for you.

FAIS also ensures that there is a system in place for monitoring and dealing with any complaints, which protects your rights even further.

What is FAIS accreditation?

The FAIS Act requires that only competent and qualified people render services and give advice. This means that you’ll always receive sound financial guidance, as well as services and products that are tailored to your individual needs.

An untrained representative of a brokerage should never be allowed to give advice, which is why all insurance advisors MUST be FAIS accredited. For this reason, all brokerages are formally required to be supported with FAIS accreditation under FSB registration.

Where can I view your FAIS documents?

If you’d like to view our FAIS documentation, browse through the PDFs below:

• Access form to require records of the company
• Complaints Management Policy
• Conflict of Interest Management policy
• Disclosure Document
• Urban PAIA Manual
• Urban POPIA Privacy Notice